Can't authenticate my work account on another business guest account

Question

Hi,

I have been given guest access to a company via my work e-mail on Teams.
At first, I had to authenticate my self via SMS. After the 60 days I was asked to re-authenticate my self and now the option for SMS is gone.
The Authenticator App won't work either with Notification or code.

The problem seem to be that I am trying to authenticate my self as a guest but on the other companies domain.
I have tried changing password, re-setting all devices but I am not able to "Leave Organization" to try all over as I am forced to authenticate my self in order to do so.

How can I get out of this loop ?

Is there a way for me to override the Authentication in order to remove my self from the Organization I am linked to?

Br,
Ørjan

Answer 1

Hello @Ørjan Ellingsen , once logged into teams you should be able to switch to the proper tenant (organization). If the 2nd factor is not working for the one you want to access you can try updating your security methods here. If cannot access the later then you will need to contact your organization MFA admin to re-enable SMS or the desired 2nd factor authentication method.

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