Problems to renew SC-400 and DP-500 certifications

Carlos Felipe Nesme Silva 21 Reputation points

Hi everyone,

I hope I can find some help here, I've been trying to renew my two certifications: SC-400 and DP-500, where both have an eligible date of 15th February of 2025 and 15th March of 2025. However, every time I click to "Renew this certification" go to a different page where I have to click "See if you are eligible". After clicking on "See if you are eligible" the page refreshes to Pick an account (even though I am already connected to my account) and returns to the same page "See if you are eligible".

I tried it multiple times in different browsers and also cleaned my cache, but the problem persists. Any help?

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  1. Andreas Baumgarten 103.9K Reputation points MVP

    Hi @Carlos Felipe Nesme Silva ,

    Microsoft Certification / Exams is currently not supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own forums:

    Microsoft Training Support Forum

    Microsoft Certification - Certifications Renewal

    Microsoft Certification - Profile/MCID Assistance

    It's possible to ask questions by clicking on "Get Started" -> "Ask a Question"

    or "Ask a new question >" and Learn/Cert Moderators will help you.

    Pearson VUE Support:

    Pearson VUE - Customer Service

    Pearson VUE - Chat

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)


    Andreas Baumgarten

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