Outlook is attempting to contact the server for information

Question

I have tried checking all the cache in outlook application and also repair installation for office 365, New user account in outlook application, disabled all the add-ins, Checked in safe mode in outlook.
I also checked this article online - https://support.microsoft.com/en-us/office/why-am-i-getting-the-message-contacting-the-server-for-information-973c8d98-4d22-49b5-bc66-0d9d87783f99
Which did not help me to fix the issue? Any suggestions will be appreciated to resolve this problem.

Answer 1

Hi @Anand ,

Welcome to our forum!

What operation have you done then the issue occurred?

And what's the type of your account? (POP/IMAP/Exchange) If you are using an Exchange account, did you enable cache mode?

Considering that you have done several troubleshooting steps, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.

In addition, i found a thread mentioned that it may be related to a registry, it's suggested that you could refer it: "Contacting the Server for Information" outlook pop up is coming up all of a sudden on every email with an attachment and/or links in a signature of someone on the chain.

(Note: Serious problems can occur if you modify the registry incorrectly. Before making changes, back up the registry to restore it in case something goes wrong.)

Hope to help you!

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