Authenticator App isn't accessible

AnnKatrin Kucza 0 Reputation points

I have switched from an Android to an iPhone recently and now I cannot log into the Authenticator app to access work files and chats on MS Teams.
I have tried setting up the Cloud to do a backup but after entering my mail, I never received the code. I cannot log in on the authenticator app because I need to certify my account via the app.
The app is up running on the latest update.

Is there a way to reset it all and start new on my new phone?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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