I cant sign in as I accidentally deleted my Microsoft Authenticator account

Question

I cant sign in as I accidentally deleted my Microsoft Authenticator account

George William Charlton 15

I’m stuck. My university account requires a password and then to go through Microsoft Authenticator which was set up on my phone. I accidentally deleted the app off of my phone, and to set it back up again in the app, it requires me to sign in and thus, use Microsoft Authenticator. I need help.

Janika Ofterdinger 0 Reputation points

2024-06-19T11:05:41.8366667+00:00

Same question. My IT said they don't know how to help - what exactly do they have to do (without accidentally changing all security settings of the organisation).

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Janika Ofterdinger 0 Reputation points

2024-06-19T11:05:41.8366667+00:00

Same question. My IT said they don't know how to help - what exactly do they have to do (without accidentally changing all security settings of the organisation).

Answer 1

Abiola Akinbade 28,555 Volunteer Moderator

Hello George,

Thanks for your question.

As this is an Organizational account you have to reach out to your IT admin and they will help reset MFA for your account.

Regards,

Abiola

If the above answer was helpful, please remember to "Accept Answer"

Janika Ofterdinger 0 Reputation points

2024-06-19T11:06:20.0433333+00:00

See above: IT doesn't know what to do. Can you give further insights?
Abiola Akinbade 28,555 Reputation points Volunteer Moderator

2024-06-20T16:18:23.7166667+00:00

They just need to go to your account on Entra ID and revoke MFA methods.
You can give them this: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings

If the above information was helpful, please remember to "Accept Answer"

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I cant sign in as I accidentally deleted my Microsoft Authenticator account

1 answer

Your answer