Problem setting up MFA for one user

colinmccroskey-6037 0 Reputation points

I am helping one of our employees set up MFA, but it's getting stuck when adding his phone number as an authentication method (for text messages).

Correlation ID: 903e9903-0545-48f1-a888-f4b743c86a3f

How can we get this working?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Akshay-MSFT 17,656 Reputation points Microsoft Employee


    Yes, The following additional forms of verification can be used with Microsoft Entra multifactor authentication:

    • Microsoft Authenticator
    • Authenticator Lite (in Outlook)
    • Windows Hello for Business
    • FIDO2 security key
    • OATH hardware token (preview)
    • OATH software token
    • SMS
    • Voice call

    Kindly try following the tutorial while trying to setup MFA for this user.

    Also ensure that appropriate license is assigned to the user:

    User's image

    If you don't have any further queries and the suggestion above answers your ask, please "Accept the answer", This will help us and others in the community as well.


    Akshay Kaushik

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