Can't add Work or school account to Authenticator

Spyros Sakellariadis 0 Reputation points

I need to log in with my Microsoft (Work or school) account, but it asks me to approve on the Authenticator app. I changed my phone a while ago and I am unable to add this account to the Authenticator app on my new phone - adding the account requires Authenticator access. Duh!

I have Microsoft (personal) account that is the same alias, and I can log in online using that account, and using Authenticator, but that only shows me resources in that account. I need to get to resources in the Work or school account.

I do not have any alias other than I do not work for a company or attend a school, so there is no other admin that can log in and fix.

I had three long calls with MSFT support (personal), who finally referred me to MSFT support (commercial), but they need a business account to help me and I don't have a business account.

Any help appreciated!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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