How to get control of domain when MSP is refusing to transfer

Max Glasser 0 Reputation points

I manage technology for a small business that signed up for Azure/Office365 through an MSP. We are trying to offboard and the MSP is refusing to transfer ownership of our domain. I have control of our domain name through GoDaddy. I keep trying to call Microsoft support and the robot that picks up disconnects me - how do I get through to a person?

A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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