Unknown USB device error on HP ENVY with RODE USB mic

Question

I hope someone can please help me urgently. I have a voice over class and I spent $200 on a RODE NT USB Mic and I have an ENVY HP laptop that I purchased in 2018. I am attaching the mic to my USB port and it continues to error. I have done much research, and am not finding much. I have already uninstalled the faulty USB in device manager, and powered down my laptop, it still does not work. This should be such a simple process, but ofcourse- with Microsoft, somehow ends up difficult. Hoping someone has answers and can solve this problem for me.

Answer 1

I'd check the manufacturer for the latest firmware, ROM bios, chipset and driver support packs.
https://support.hp.com/us-en/drivers

--please don't forget to Accept as answer if the reply is helpful--

Answer 2

You’d better ask for help from the after-sale support of your RODE NT USB Mic, you just bought it and spent $200, if this product has using issue, its seller should provide warranty. You could go to its manufacturer website to check if there is any necessary software need to be installed.
On Windows side, what we can do is limited, include uninstall and reinstall problematic device in device manager, update driver from manufacturer website and check for updates.

-------------------------------------------------------------------------------------

If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.