Unable to use authenticator app for log in

Ingram, Hannah 0 Reputation points

I’ve just recently got a new phone so I’m trying to log into my university email which requires authentication. Every time I open authenticator I have to then authenticate my email on there but the pop up doesn’t show for me to type my number into it so it’s just a never ending cycle of being asked to input the number on the pop up but no pop up showing. I need this fixed asap

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,030 questions
A family of Microsoft email and calendar products.
3,373 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. JR K Yoshikawa 86 Reputation points

    Consult with your university System Admin / Support for reset MFA and re-enroll Authenticator.
    or use second Authentication method for reset Authenticator on your account if you have setup second authentication method.

    0 comments No comments