Windows 10 Enterprise LTSC 1809 and Outlook 2016

Question

Windows 10 Enterprise LTSC 1809 and Outlook 2016

SQx 101

Hello,

I have a question regarding Windows 10 Enterprise LTSC 1809.

I see that users can use "Display a Desktop Alert" feature in Outlook 2016 on Windows 7 (Home, Pro, Entreprise) and Windows 10 Enterprise 1903 machines, but not on Windows 10 Enterprise LTSC 1809 machines. The pop-up doesn't appear!

Is this a known issue?

P.S. As far as I understand, the limitation or bug is related to Windows10 Enterprise LTSC 1809, right?

Thanks.

Answer 1

Jade Liang-MSFT 9,851 Microsoft Employee

Hi @SQx ,

but not on Windows 10 Enterprise LTSC 1809 machines. The pop-up doesn't appear!

Did this issue happen to all users working with Windows 10 Enterprise LTSC 1809?
And did it occur with all messages sent to all mailboxes in your Outlook client?

Based on my research, there seems to be no related known issue in the list of Windows 10 Enterprise LTSC 1809, but as I know, certain settings in Outlook and Windows may affect the feature of desktop alert, please first try to troubleshoot by the steps below:

Firstly, it is worth mentioning that if the issue only occurred during the initial synchronization of an email account or when you request a manual Send/Receive, it's by design as the official article mentioned.
Also, in the point of Outlook client, only the messages sent to default Inbox could display the desktop alert by default, please first check if the issue only happen to any specific messages that was moved to other folders by client rules.
Then, the feature could also be affected by the setting in Outlook, please check if you have enabled this feature by the steps below(File>Options>Mail>check "Display a desktop alert" option under the message arrival)

If the issue still exists, it's suggested to check if you have enabled the notification of Outlook in Windows settings(Start>Settings>System>Notifications & actions > Outlook)

Hope that would be helpful to you and if your issue has any update, please feel free to post back.

If the response is helpful, please click "Accept Answer" and upvote it.
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SQx 101 Reputation points

2020-11-27T17:57:37.483+00:00

Hello JadeLiang,

Thank you for your time.

Did this issue happen to all users working with Windows 10 Enterprise LTSC 1809?

Yes, it is

And did it occur with all messages sent to all mailboxes in your Outlook client?

Yes, it is

I use the same settings on all versions of Windows, but unfortunately it does not work only on Windows 10 Enterprise LTSC 1809.

Could you please reproduce this issue on your test platform?
Jade Liang-MSFT 9,851 Reputation points Microsoft Employee

2020-12-02T05:16:55.347+00:00

Hi @SQx ,
Sorry for taking so long to reply, I'm still researching for your issues. I have tested on my Windows 10 Enterprise LTSC 1809, but the desktop alert could display normally like below:

So the issue may be related to any settings in your client or system. Could other programs' desktop alert display normally in your Windows 10 Enterprise LTSC 1809?
Firstly, in order to avoid the interference of other programs in PC, it's suggested to close other programs and restart your Outlook to check if the alert could work normally.
Also, if the issue only happen to Outlook client, considering there may be any errors when you deploy the office, please try to repair your Outlook or directly uninstall or reinstall your Offiice to check if the issue has any difference.

If your issue has any update, please feel free to post back.
SQx 101 Reputation points

2020-12-02T23:22:14.177+00:00

Hello JadeLian,

Thanks for the details. I will try to find what the problem is.
At the moment, I noticed that if I configure compatibility mode for Outlook.exe with Windows 7, the popup works.
Jade Liang-MSFT 9,851 Reputation points Microsoft Employee

2020-12-03T06:50:28.26+00:00

You're welcome.
If you find the reasons of this issue in the future, welcome to post back to share it, thanks in advance.
Have a nice day :)

Answer 2

Sean Liming 4,141 MVP

Windows 10 Enterprise LTSC 1809 is intended for use by device manufacturer who are building dedicated embedded/IoT systems. It is not intended for general purpose use. Pieces of Office can be installed for use with these dedicated systems, but not for general purpose use. Some items might be disabled or set differently in LTSC 1809.

Are you building a dedicated embedded/IoT System? Or are you building a general purpose computer and are using LTSC as a way to get around 6 month updates?

SQx 101 Reputation points

2020-11-27T18:02:28.063+00:00

Hello Ammabooks,

Are you building a dedicated embedded/IoT System? Or are you building a general purpose computer and are using LTSC as a way to get around 6 month updates?

No, I'm not.

I see no problems using this version of Windows.
Find out more: LTSC: What is it, and when should it be used?

P.S. I would like to solve the problem, and not look for reasons not to use this version of Windows.
Sean Liming 4,141 Reputation points MVP

2020-11-28T18:01:40.747+00:00

The article that you link to says exactly what I am saying. LTSC is for devices not general purpose PC. The LTSC license needs to be purchased from Microsoft distributor. I suggest that you contact your Microsoft distributor to get their input before you deploy.
SQx 101 Reputation points

2020-11-28T20:32:51.247+00:00

Greetings,

The article that you link to says exactly what I am saying. LTSC is for devices not general purpose PC. The LTSC license needs to be purchased from Microsoft distributor. I suggest that you contact your Microsoft distributor to get their input before you deploy.

Thanks for your opinion. But I did not see in the article that it was indicated that it is forbidden to use it, especially since my goal exactly matches the description below:

The Long-Term Servicing Channel (LTSC) is designed for Windows 10 devices and use cases where the key requirement is that functionality and features don’t change over time. Examples include medical systems (such as those used for MRI and CAT scans), industrial process controllers, and air traffic control devices.

As I wrote earlier, I'm not looking for reasons not to use this version of Windows, so if you continue to stand your ground, then just do not expect any answers from me.

Thanks.

Windows 10 Enterprise LTSC 1809 and Outlook 2016

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