Error Importing .JPG Files from Smartphone

robert 1 Reputation point
2020-11-27T18:33:17.367+00:00

When I try to import .JPG files from my smartphone I get an error message reading: "Fehler beim Importieren dieser Datei." This does not happen e,g, with Microsoft Paint or similar programs. Details see attachment.

What can be don to solve this problem? Does anyone know a workaround?

43431-error-importing.pdf

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
8,863 questions
Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
847 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Emily Hua-MSFT 27,176 Reputation points
    2020-11-30T06:27:30.843+00:00

    @robert

    How could you import images to Word?
    Did you do it via clicking Insert > Pictures? If not, you may try it for a test.

    According to the screenshot from your attachment, the images are stored on your local machine, please move them to another folder under your administrator account which has read and write permissions , such as "C:\Users\<Account Name>\Pictures".

    Besides, please refer to JohnKorchok's reply, save these images as other formats via Microsoft Paint and then test on Word.

    Any issues please let me know.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments