The virtual machine is in a failed state and I can't start it

Vanessa Simoes 5 Reputation points

Dear all,

I can't start my VM and this is the following error message:

The VM extension with publisher 'Microsoft.HpcCompute' and type 'NvidiaGpuDriverWindows' could not be found.

Error code: ArtifactNotFound

Provisioning state: Failed

Provisioning state error code: ProvisioningState/failed/ArtifactNotFound

Guest agent status: Unknown

Machine details:

Operating system: Windows

Size: Standard NC6s v3 (6 vcpus, 112 GiB memory)

Status: Failed

Location: South Central US (Zone 1)

How can I proceed?

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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  1. WarmothMichelle-0756 0 Reputation points


    az vm extension set --resource-group myResourceGroup --vm-name myVMName --name NvidiaGpuDriverWindows --publisher Microsoft.HpcCompute --version 1.3

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  2. kobulloc-MSFT 26,131 Reputation points Microsoft Employee

    Hello, @Vanessa Simoes !

    Why am I getting a "The VM extension with publisher 'Microsoft.HpcCompute' and type 'NvidiaGpuDriverWindows' could not be found." error?

    An issue has been identified that was causing older versions of this extension to be deleted. The latest version should be working. For new deployments using NvidiaGpuDriverWindows, please use version 1.8.

    If the extension has already been installed and the VM is failing to start, please try deleting the extension and installing the latest version (1.8).

    An alternative option would be to try to update the extension with the following command (updating fields as needed):

    az resource update --ids /subscriptions/$subscription/resourceGroups/$resourcegroup/providers/Microsoft.Compute/virtualMachines/$vmname/extensions/NvidiaGpuDriverWindows --set properties.typeHandlerVersion=1.8

    I hope this has been helpful! Your feedback is important so please take a moment to accept answers.

    If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!

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