shared experience

Question

i need help

every time i start my laptop it shows a message that i have to fix my microsoft account..when i click on the message it takes me to shared experience and a window pops up asking me to enter the password of a microsoft account that is not mine but it's my friend's who used it on xbox live.

how to remove this account and set up my account as default...

Answer 1

Hi Aymanayoub,

By default, Shared experiences feature is turned on in Windows 10, and your device is set to share or receive from your own devices only, but you can disable it or change the settings. I would suggest that you remove the account by going to Settings > Accounts > Email & App accounts.

You can also disable or change the Shared experiences settings by going to Settings > Systems > Shared experiences.

Should you need further assistance, don't hesitate to get back to us.

If you think this was useful, you may "mark it as an answer" to help those who are facing the same problem.

Answer 2

Thank you for getting back to us with the updated status of your concern. We're glad to know that you can now use your Windows 10 laptop without any issue.

If there's anything else that we can help you with, please do not hesitate to reply here and we will further assist you.

Answer 3

thank you very much..problem solved

Answer 4

Hello Lori,

To isolate the issue, kindly provide us the following details:

• Have you made any changes on your computer prior to the issue?
• Have you made any specific changes on your account?

In the meantime, you may try to follow these steps:

From your desktop, tap or click on the Start/Windows button > Settings > Accounts > Email & App accounts, and remove the account you don't want.

After doing the said steps, try again to reboot your computer and check if issue persists.

Let us know how it goes.

Answer 5

Hi I've had the same issue for a while. I have shared experiences disabled, but this pop up opens every time I reboot my computer. Today was the first time it asked me to connect to the account of another user on this pc. I don't want to use this feature. I know I can keep ignoring the notification, but that in itself is misleading as it says there's a problem with my account and most likely my password has changed. That requires checking it out every time.