I'm unable to schedule my exam through Microsoft Learn

Question

Hi,

I'm trying to schedule an exam through Microsoft Learn, but I keep getting an error message.

The path I followed:

1. https://learn.microsoft.com/en-us/credentials/certifications/data-analyst-associate/?practice-assessment-type=certification
2. Clicked on 'Schedule exam'

Then it's checking my account and gives me the following error:

"The Certification Profile is moving to the Learn Profile. As a result, we have paused the creation of new Certification Profiles. Please create a Learn Profile by going to https://learn.microsoft.com"

I've tried everything: restart computer/browser, Incognito, clear cache/cookies, connected all accounts, re-login and followed all troubleshooting.

FYI: I'm logged in with my personal Microsoft Account. I haven't scheduled an exam before.

Does anyone know why I'm unable to schedule my exam? I'm thinking the error message might imply that it is unavailable for everyone at the moment.

Hope someone can help. Thanks!

Soraya

Answer 1

Hi Soraya,

Please ask your question in the Microsoft Credentials forum using link below. There are support moderators over there that will respond to your question in 1 business day and can assist:

https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp

Please click Accept Answer and upvote if above was helpful.

Thanks.

-TP