Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
The answer was to use an email that was not a @gmail email.
My Identity Validation for a Trusted Signing Account in Azure keeps on coming back as failed status in just 20 mins. They say I need email verification and could have missed that, but I never received that.
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Arthur L
45
Reputation points
I am using gmail accounts for a primary and secondary emails but I do not think that is the reason. They do not show me the details. They just tell me that it failed. I have checked over the info I have inputed and it is right. It simply does not make sense. Moreover, they are able to send me a failed status in 20 mins meaning the info I enter is so good that they are able to look up my LLC and return a quick answer.
For a better look:
My company name is: Putnam Land Company, LLC
and below is info.
E-mails are: ******@gmail.com & ******@gmail.com
Maybe it is b/c I did not enter EIN/Tax ID with a dash but I don't think it cares because it is treated as invalid with a dash. I am very confused, and I do not know how to resolve this situation. I do not know what errors I am getting. My company has existed for much more than 3 years and has made purchases.
Artifact Signing
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Luke Murray 11,521 Reputation points MVP2024-07-13T08:26:27.95+00:00 Hi, is there anything in your SPAM folder?
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Arthur L 45 Reputation points
2024-07-13T13:27:10.2266667+00:00 No, there is nothing in my SPAM folder.
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Arthur L 45 Reputation points
2024-07-13T13:27:36.8766667+00:00 No, there is nothing in my spam folder.
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2 answers
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Arthur L 45 Reputation points
2024-08-02T00:07:25.45+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Givary-MSFT 35,786 Reputation points Microsoft Employee Moderator2024-08-05T02:09:50.5+00:00 @Arthur L Thanks for the update, appreciate posting the steps which fixed the issue for you. Will work with our team to get this info documented in our docs.
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Arthur L 45 Reputation points
2024-08-08T02:38:19.4466667+00:00 The steps were that on the beginning of the identity validation request, I inputted @mydomain emails rather than @gmail emails.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 52%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Meha-MSFT 1,380 Reputation points Microsoft Employee Moderator2024-07-17T18:35:46.2966667+00:00 Hello @Arthur L Please ensure you are reviewing the requirements in the table in here when submitting the Identity Validation request: https://learn.microsoft.com/en-us/azure/trusted-signing/quickstart?tabs=registerrp-portal%2Caccount-portal%2Ccertificateprofile-portal%2Cdeleteresources-portal#create-an-identity-validation-request.
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Arthur L 45 Reputation points
2024-07-19T02:01:47.5633333+00:00 I looked at the requirements, but people from different sources give me varied answers on it. The requirements are not fully clear. I guess I could say I met them, yet why do I get failed within 20 mins?
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Givary-MSFT 35,786 Reputation points Microsoft Employee Moderator
2024-07-19T04:03:52.31+00:00 @Arthur L Just wanted to check if the suggestions mentioned in this post - https://learn.microsoft.com/en-us/answers/questions/1821057/does-azure-trusted-signing-identity-validation-sup were helpful or not.
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Arthur L 45 Reputation points
2024-07-20T02:05:15.38+00:00 They are not helpful because they are not fully clear on requirements. Also, after reading about other people’s experience, Azure requests for their proof of ownership of their email’s domain later on, and you can’t prove ownership of gmail domain. So that has left me thinking if it is actually because the emails are gmail.
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