[Migrated from MSDN Exchange Dev] Manual Email Archive Not working

KyleXu-MSFT 26,201 Reputation points
2020-12-01T07:04:49.3+00:00

I have tried to archive my emails old items by going through the clean up old items.<o:p></o:p>

But it wont seem archive any folders other than my drafts folder<o:p></o:p>

I wondered if this was something to do with my older emails sitting on the server until i click "click here to view more on Microsoft Exchange"

Can anyone help me how to archive these emails if that is the case

Source Link: https://social.msdn.microsoft.com/Forums/office/en-US/3ccae785-ecab-46c1-ad38-af23525f24ce/manual-email-archive-not-working?forum=exchangesvrdevelopment

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. KyleXu-MSFT 26,201 Reputation points
    2020-12-01T07:20:40.02+00:00

    Could you tell us how do you configure "clean up old items"? Clean up with AutoArchive or Clean up manually?

    If you are using AutoArchive, please have a check whether the "Do not archive items in this folder" is unchecked:
    43790-1-2.png

    If you try to clean up manually, you also need to check the settings below:
    44022-2-2.png

    Yes, the Outlook archive function only handle with emails which downloaded to local computer. It will not handle old emails which doesn't downloaded to local computer. For those old email, you could use server side archive function: In-Place Archiving in Exchange Server

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