How to remove Authenticator code

Zhiyou Sun 0 Reputation points
2024-07-15T05:29:20.8133333+00:00

Hi

We are connect NDC with Alaska Airline. We need to access to their Miscrosoft Azure to get their API Key. First time, when we registered and we setup a Authenticator code for login, but recently we change the login device and forgot to migrate the Authenticator to new device. So now we can not receive the Authenticator code.

I have tried to login Microsoft account to remove it, i use the email which i registered on Alaska's Miscrosoft Azure, but system shows me the account do not exist.

Link from Alaska side: https://portal.azure.com/#@alaskaair.onmicrosoft.com/resource/subscriptions/6f7b7e2b-0ab6-49b0-a55c-516aff65e15a/resourceGroups/ndcapi-prod-group/providers/Microsoft.KeyVault/vaults/ndcapi-agg-ly-prod-kv/secrets

Email: ******@letsflytech.com

Please let me know how i can remove this Authenticator verification code.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  3. Sandeep G-MSFT 20,931 Reputation points Microsoft Employee Moderator
    2024-07-15T12:31:09.3866667+00:00

    @Zhiyou Sun

    Thank you for posting this in Microsoft Q&A.

    If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country. 

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Let us know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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