Authenticator app ist not working

Nurullah Marankoz 0 Reputation points
2024-07-22T13:27:09.1266667+00:00

I have a problem with the authenticator app.

I wrote to support and they couldn't help me.

Maybe you guys can help me.

I'm trying to get into my authenticator app after a long time, but unfortunately it doesn't work. I have to verify my identity.

2 things to choose from: 

  1. Approve the request using my Microsoft app OR
  2. Use the verification code from my mobile app  

If I click on the first point, I get a code that I have to confirm on the Microsoft app (Authenticator or Outlook), but I can't confirm the code anywhere.

I downloaded other Microsoft apps because I thought I could get a code there, but that's not the case. 

The second point asks me to enter a code from a Microsoft app (Authenticator or Outlook), but nothing happens.

I have a third alternative, which is my phone number. Unfortunately, I lost the phone number.

Can someone please help me? 

 I would be very happy if you help me

Much greetings

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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