Authenticator app ist not working
I have a problem with the authenticator app.
I wrote to support and they couldn't help me.
Maybe you guys can help me.
I'm trying to get into my authenticator app after a long time, but unfortunately it doesn't work. I have to verify my identity.
2 things to choose from:
- Approve the request using my Microsoft app OR
- Use the verification code from my mobile app
If I click on the first point, I get a code that I have to confirm on the Microsoft app (Authenticator or Outlook), but I can't confirm the code anywhere.
I downloaded other Microsoft apps because I thought I could get a code there, but that's not the case.
The second point asks me to enter a code from a Microsoft app (Authenticator or Outlook), but nothing happens.
I have a third alternative, which is my phone number. Unfortunately, I lost the phone number.
Can someone please help me?
I would be very happy if you help me
Much greetings
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