Microsoft Authenticator App recovery

Question

Hello,

I got a new phone and am unable to log into my facebook & instagram accounts because I used the microsoft authenticator app for the two-step verification. I no longer have access to my old phone and have no way of recovering my authenticator app information. What do I do?

Answer 1

Hello Talor Gerrin,

Thanks for your question.

You'll need to contact Facebook support for help with a Facebook account.  

Facebook help:  https://www.facebook.com/help/

Password recovery:  https://www.facebook.com/help/213395615347144

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola