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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 66%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWW%3C/text%3E%3C/svg%3E)
I am unable to access the sales sandbox for the training exercise. Its tells me that I am not a member of the organization. Please advise.
This question is related to the following Learning Module
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 13%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Hi William Webb,
Thank you for reaching out to us on Microsoft Q&A forum.
We are looking into the issue. We will get back to you soon.
Hi William Webb,
Thank you for submitting your query on the Microsoft Q&A Platform.
We apologize for any inconvenience you may have encountered while attempting to access the sandbox environment.
Step 1: Please sign out from all active tabs within your current browser and clear the cache files. Afterwards, attempt to log in again using your learn ID credentials.
Step 2: Sign out from your current browser session and attempt to log in using an incognito or in-private browsing window.
Step 3: Utilize an alternative browser and attempt to log in once more.
Step 4: Test logging in with a new personal Outlook account within the learning path using a completely different browser.
I have performed the above steps and am able to access the sandbox environment Please find the below reference screenshot.
If you are still facing any issue, please let us know in the comments. We are glad to help you.
If the information is helpful, please Accept Answer so that it would be helpful to community members.
Thank you.
Hi William Webb,
Just checking in to see if you had a chance to see my previous answer. Please let me know if it was helpful and don't hesitate to reach out to us if you face any issue.
If the information is helpful, please Accept Answer so that it would be helpful to community members.
Thank you.
Hi William Webb,
Just checking in to see if you had a chance to see my previous answer. Please let me know if it was helpful and don't hesitate to reach out to us if you face any issue.
If the information is helpful, please Accept Answer so that it would be helpful to community members.
Thank you.
yes, I was able to access the site. Thank you!
Hi William Webb,
We are pleased to hear that the issue has been resolved for you.
If the information is helpful, please Accept Answer so that it would be helpful to community members.
Thank you.