Account recovery

Chad Fletcher 6 Reputation points

I am unable to login as the administrator to my own account.

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  1. Sharon Zhao-MSFT 25,051 Reputation points Microsoft Vendor

    @Chad Fletcher ,

    Could you give us more information about your scenario?

    Recover your account need to fill out recovery form. Please follow the steps as below:

    1. Go to
    2. Enter a working email address that we can use to contact you about your account recovery
    3. The short video provides step by step guide on how to recover your Microsoft Account through ACSR
    4. To lean more on Recovering Microsoft Account, please visit

    Note: The account recovery form works by asking questions about your account that only you could answer. Then, we review your answers and respond within 24 hours with either instructions to get back into your account or a denial. Keep these tips in mind to help you succeed:

    1. Use a computer we’ll recognize. If possible, fill out the form on a computer that you’ve used to sign into your account before.
    2. Answer as many questions as possible. Not all the questions will apply to you, and that's ok. Don't worry if you don't have an answer. But it's better to guess and be close than to leave a question blank.
    3. Give us a working email to contact you. We won't use this email address for spam, only to give you the results of your recovery request. You can even use a friend's account, or create a free temporary email.
    4. If you have two-step verification turned on for your account, the recovery form won’t work. When you turn on two-step verification, we promise not to let anyone sign in without two forms of identification, no matter how much information they know about your account. Visit this page to learn more about two step verification

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    2 people found this answer helpful.

  2. Ralph william 0 Reputation points

    i changed phone numbers because optus does not work in western australia so i went to telstra i forgot to change number on email and now i smasked my phone and cont gut my email back

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