Unable to login in teams

Question

On my system, which is running Windows 11, logging into Teams is causing an issue with OKTA authentication. The push notification is showing as Windows 10, which is preventing me from logging in because the code is not being accepted.

Answer 1

Hi ahamed basha,

Thank you for posting in the Q&A Forums.

1. Check and update the OKTA app

Possible cause of the problem: Your OKTA app may not be properly updated to support Windows 11, or some settings in the app are not compatible with your system.

Solution Steps:

Make sure your OKTA app is the latest version. You can check and update the app in the app store.

Try uninstalling and reinstalling the OKTA app to make sure all settings are up to date and not corrupted.

2. Clear Cache and Cookies

Possible cause of the issue: Cache and cookies in the browser or app may be causing authentication issues.

Solution Steps:

Clear your browser's cache and cookies, which can be done through your browser's settings, depending on which browser you are using.

If the problem persists, try logging in using a different browser.

3. Check Windows 11 settings

Possible cause of the issue: Some settings in Windows 11 may affect the authentication process.

Steps to fix:

Ensure that your Windows 11 system is up to date and that all necessary updates are installed.

Check the privacy and security settings to ensure that they do not prevent the OKTA application from functioning properly.

4. Verify 2FA settings

Possible Cause of Problem: Although you have updated your 2FA information, the system may still be using an old phone number.

Steps to fix:

Log in to your OKTA account or related account management platform to check and verify that your 2FA settings have been updated to your current phone number.

If the phone number is still old, try updating it and resaving the settings.

Best regards

NeuviJ

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.