Authenticator showing a notification when there are none.

glassd 125

There is a constant 1 marking a notification on Authenticator when there are no notifications. How do I get rid of it.

StueyJF 60 Reputation points

2024-09-18T08:33:49.2266667+00:00
This is for iOS 18; I'm not able to test it on other platforms.

Menu

Settings

Autofill

Sync Account - turn off.

Exit the app

Go back to Sync Account and turn it back on.
Austin Meyer 20 Reputation points

2024-09-22T17:18:04.81+00:00

I am also getting this on iOS 18 iPhone 16 Pro Max. I just updated my password and now I can no longer get this notification to go away. There are no new updates for the app at this time. I have removed the app and redownloaded it and the icon is still there once I restore from backup. I would very much appreciate if someone could look into this.
Leszek Domżał 10 Reputation points

2024-09-23T08:26:56.72+00:00

The same thing happened to me, iOS18 on iphone 13, MS Authenticator started to show a non-dissappearing notification yesterday. No way to get rid of it :/
Peter McBride 22 Reputation points

2024-09-24T07:43:20.7433333+00:00

Just went away yesterday, after I got an MFA challenge from a business account.
Bill Pratt 5 Reputation points

2024-09-25T00:29:15.6533333+00:00

Happening too: iPhone 13 Pro Max iOS 18.

Tried the suggestions here (except turning off badges which is not a fix) and nothing worked.
William (Buck) Viniard 0 Reputation points

2024-09-25T18:23:01.92+00:00

I'm having the same problem (authenticator app shows a notification when there isn't one and no matter what I've done it won't go away.) on my apple 14 pro running iOS 18.0. I looked to see if I could find the app version, but was unsuccessful. I can say the app is up to date.
Aziz Zuberi 5 Reputation points

2024-09-26T10:39:00.3366667+00:00

This happened to me after switching iPhone 15 pro and iOS 18. The notification would not go away no matter what I tried. the post above worked where I forced a code by going to an MS website and logging out then when I try to log back in an Authenticator code popped up and the notification disappeared.
Darren Hill 10 Reputation points

2024-09-27T08:06:16.5966667+00:00

Managed to clear mine. I logged in and when prompted is this you, yes or no, said no, I then logged in again straight away and said yes and entered the number, bingo, notification when away and all sorted.
Robert Leithe 0 Reputation points

2024-09-28T06:50:56.1166667+00:00
This worked for me on iPhone 16 Pro Max with iOS 18.0:

iPhone settings

Autofill and passwords

Disable Autheticator

Enable Authenticator
Hugo Simoes 0 Reputation points

2024-09-29T16:10:10.8066667+00:00

I found that by going to iPhone Settings and Notifications, you can turn off the notifications for Authenticator, and then you can check the 1 update in the app icon is gone. However, when you return the Notifications back on for The Authenticator app, the number 1 update appears on the app icon again.
Lineth Carreon 5 Reputation points

2024-10-07T08:52:10.64+00:00

Here’s how I fixed it: i checked apple store if app needs to be updated > yes, so i updated it > then i opened the app > menu > “check for notifications” > then the annoying notification number just disappeared. Hope this helps

5 answers

Salvi 40 Reputation points

2024-09-23T16:14:14.36+00:00

Had the same happen after IOS18, I’ve fixed it by going to IPhone settings / App’s / authenticator / notifications / turn off badges and voilà you’re welcome
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7 people found this answer helpful.
Suzie Careless 0 Reputation points

2024-09-23T22:51:17.81+00:00

Beautiful!

Ibi Tayo 0 Reputation points

2024-09-24T01:09:03.5533333+00:00

Temporary solution

Ibi Tayo 0 Reputation points

2024-09-24T01:11:05.36+00:00

Any solution to switch off without switching off all notifications

Peter McBride 22 Reputation points

2024-09-24T07:42:24.8866667+00:00

That‘s like saying you are switching the CO detector alarm off, because the beeping gives you dizziness and a headache.

You did not “fix the bug” my man, you are hiding the symptom.

Salvi 40 Reputation points

2024-09-24T15:18:13.2866667+00:00

Any one with a coat of arms as a profile should not be dismissive of a solution but be grateful and a thank you can suffice. In reply to your analogy, keeping banners on for authenticator is like using your CO monitor in an unsheltered outdoor space ie not necessary. Thank you Sir Winalot.

Peter McBride 22 Reputation points

2024-09-24T15:28:45.1966667+00:00

Sending delayed

Peter McBride 22 Reputation points

2024-09-24T15:33:19.5033333+00:00

Anyone claiming to have "fixed a bug" while only switching off the Notification, while not understanding the difference, should not be butthurt about the same. But still no thank you Captain Obvious.

Salvi 40 Reputation points

2024-09-24T15:40:29.0966667+00:00

lol calm down the crying will turn your shining armour rusty sir winalot

Andrew P 0 Reputation points

2024-09-24T16:07:28.0633333+00:00

Turning off badges does not disable the banner notifications that pop up on your screen that want you to click on them to approve it only removes the notification symbol from the app on your home screen. I don't find this to be a problem since I normally know when it's asking for 2FA since I am initiating the request or have a page displaying a number to enter onto my 2FA anyway. This works just fine for me and I still get the banners so I'll use this until it gets fixed. I may also never turn on badges because if I didn't notice the banner the login attempt has likely expired anyway.

Peter McBride 22 Reputation points

2024-09-24T16:10:59.65+00:00

Do you really believe you have "fixed the bug" by switching off the Notifications? Like, really?

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William (Buck) Viniard 0 Reputation points

2024-09-25T21:26:03.0533333+00:00

While this helpful to remove the 1 and it is a good temporary fix, it doesn’t solve the problem.

Darren Hill 10 Reputation points

2024-09-27T08:06:50.5066667+00:00

Managed to clear mine. I logged in and when prompted is this you, yes or no, said no, I then logged in again straight away and said yes and entered the number, bingo, notification when away and all sorted.

Peter McBride 22 Reputation points

2024-09-27T08:56:51.83+00:00

Turns out it alternates with every other notification.

Ibi Tayo 0 Reputation points

2024-09-28T17:53:31.7533333+00:00

Mine has now cleared. Didn’t do anything
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Denis Alibašić 25 Reputation points

2024-08-02T15:59:41.12+00:00
Hello,

You did not provide any information about the device or the version of the authenticator that you are using. It would also be good to provide stuff that you already tried.
Here are some actions that you can try to get rid of it:

Check for application update on App store or Google play store

You can go into your Authenticator account and click on Reset device notification after which you will need to restart the application

Clear the app cache (note that this will reset the app, and you may need to reconfigure it)

Restart the device

Reinstall the application

Hope some of this actions will help.
Br,
Denis
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4 people found this answer helpful.
Bui, Tai 0 Reputation points

2024-08-03T01:57:39.1166667+00:00

I am using Galaxy S24Ultra, my friends got this problem also. at about first 30 times the code appears quickly BUT it delay after that until no thing happen. In my work case, login up to 200 times is a big problem.

Peter McBride 22 Reputation points

2024-09-17T13:31:45.8633333+00:00

Check for application update on App store or Google play store
There are non available, always up to date.

You can go into your Authenticator account and click on Reset device notification after which you will need to restart the application
Where would that be?

Clear the app cache (note that this will reset the app, and you may need to reconfigure it)
Bad advice. I've got about 20-25 MFA pairs, professional. They are not backed up so I would need to ask the organizations who are holding the auth to reset it.

Restart the device
Been there, done that.

Reinstall the application
Same as clear app cache. Bad advice.

Cookie cutter answers don't work here. Mine is on iOS 18.

John PG 0 Reputation points

2024-09-22T20:04:28.0966667+00:00

None of this works. The badge app is still there. The only solution is to deselect badge icons in notification. Until Microsoft take ownership of the issue and fix their buggy software I do not advise you to take this advice and waste your time trying to fix their problems for them. In the meantime I would not rely on Authenticator as a safe piece of software. I only use it for work, otherwise I would delete it

Stanislas Bedoret 0 Reputation points

2024-09-23T09:37:49.45+00:00

Hi, I have the same issue: “Authenticator showing a notification when there are none.”

Yesterday I had reset the app AND as a result, I lost the recovery, which is another problem now 😅

Despite that the Authenticator app was empty and no account, I still have the notification.

please advise

Stan

CRatt-8846 0 Reputation points

2024-09-23T12:56:47.3833333+00:00

Your reset device notification suggestion did the trick for me. I’m on iOS 18 and everything else is completely up to date. Thank you
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John 10 Reputation points

2024-10-01T01:32:22.9833333+00:00

Seems to be a iOS18 bug. I solved it by force logging out and back in of a website requiring a challenge and it cleared the notification.
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2 people found this answer helpful.
S Angland 0 Reputation points

2024-10-01T10:27:32.1133333+00:00

This works: thankyou! If only the techies would, you know, remember the poor schmucks trying to tie together all these systems...!

Kris Lewter 0 Reputation points

2024-10-05T22:00:54.97+00:00

This worked for me too. 👍🏼
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Darren Hill 10 Reputation points

2024-09-25T15:01:39.7433333+00:00

Same issue here in the UK since updating to IOS18, but only on my works phone (iPhone XR), working fine with my personal 15Pro.

Tried the first option, nothing happened, I've switched of the notification in the app within system for now, it cleared, cam back when I turned it back on, therefore switching off for now. Going to see if I still get an app notification tomorrow when I log back in to my works laptop and prompted to authenticate.

I spoke to our IT team and they said to try swiping down from top of page you will see a notification for Authenticator delete it, mine wasn't showing any, perhaps it might work for you guys.

Good luck
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1 person found this answer helpful.
Kenneth Gorey 0 Reputation points

2024-09-27T21:40:01.6366667+00:00

Swiping down in the app made it go away! Bless you and curse my OCD!
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Stephen J 0 Reputation points

2024-10-07T09:11:18.37+00:00

Fixed today just moments ago. I did what StueyJF above suggested only I didn’t turn it back on. I just had update 6.8.16 and the. After that turned it back on. Now it’s gone!
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Authenticator showing a notification when there are none.

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