Can't access users in Azure, also employyes can't log in

Question

As of right now, I can't even log into Azure to add a user "{ "sessionId": "c7e5f9d9d2f54da29a3d133204a19779", "errors": [ { "errorMessage": "interaction_required: AADSTS160021: Application requested a user session which does not exist. Trace ID: 07918a94-c93b-4843-ae5c-c3bf60973a01 Correlation ID: a182f349-ca34-448e-a83b-06b977a34f7b Timestamp: 2024-08-02 14:30:57Z", "clientId": "f9885e6e-6f74-46b3-b595-350157a27541", "scopes": [ "https://graph.microsoft.com//.default" ] }, { "errorMessage": "interaction_required: AADSTS160021: Application requested a user session which does not exist. Trace ID: 6e2e8745-cabe-4042-8d50-4c3088750e01 Correlation ID: 4047c4ac-9f23-4a2b-a056-9a52d7a32930 Timestamp: 2024-08-02 14:30:57Z", "clientId": "f9885e6e-6f74-46b3-b595-350157a27541", "scopes": [ "74658136-14ec-4630-ad9b-26e160ff0fc6/.default" ] } ] }" Also, setting up new users, about 10 employees, half of them work and half of them, Microsoft says their password is wrong no matter how many times we reset it, delete and start over. Any suggestions?

Answer 1

Hi @Andrew Bishop

According to your case description, you encountered an error message related to a non-existent user session. It is recommended that you try the following steps to resolve it:

• Refresh the page or restart the application: Sometimes refreshing the webpage or restarting the application can solve the problem.
• Use incognito mode: Try to log in using the incognito or InPrivate mode of the browser. This can help bypass any corrupted cache.
• Clear the browser cache: If the problem persists, clear the browser's cache. This usually solves problems related to stored data.
• Clear the Teams application cache: If you are using the Teams application, clear its cache.

If these steps do not solve the problem, please read this article to see why you may be experiencing this problem and then contact us. Thanks for your understanding and support.

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