Need Help Reactivating My Azure Sponsorship Subscription

Question

Hi everyone,

I'm facing a problem with my Azure Sponsorship subscription, and I'm hoping someone here has had a similar experience or can offer some advice.

I recently received an email from Microsoft stating that my Azure Sponsorship subscription was canceled, and that my services have been disabled.

When I tried to reactivate the subscription through the portal, I received a message stating that Azure Sponsorship subscriptions can't be reactivated directly and that I need to contact Azure Support.

Online my states I used 16/1000$.

It also says that the benefits expire some time next year so that should not be the issue.

I can't create a support ticket I only get prewritten responses from the "support request" in azure...

Thanks for the help

Answer 1

Hello Claus,

I would recommend you contact support via the global service numbers, the cost management team will be able to assist.

You can see them here: Global Customer Service phone numbers

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Hi Claus,

Try using the contact us on the Azure sponsorship page:

https://www.microsoftazuresponsorships.com/

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If this is helpful please accept as answer or upvote.

Best regards,

Dillon Silzer, Director | Cloudaen.com | Cloudaen Computing Solutions