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2,103 questions
Clear block sender list on that user's account.
Add domain to trusted sender list.
users receive mail in their junk
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 17%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Iniobong Nkanga
2,056
Reputation points
Hello
Please i need your help on this issue.
I think there is an issue with my configuration my emails that are sending are not going into the inbox and the same thing is with the smtp.
Currently, if i sends email to users in my organization, the users receive the mail in their junk instead of their inbox.
But if they send an email to me i can receive it in my inbox but when i try to send out emails they receive it in their junk.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 18%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Noah Ma-MSFT 2,725 Reputation points Microsoft External Staff2024-08-15T08:50:07.1933333+00:00 Just checking in to see if the information was helpful.
If the issue has been resolved, please mark the helpful replies as answers.
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Noah Ma-MSFT 2,725 Reputation points Microsoft External Staff
2024-08-19T08:00:00.5+00:00 If the answer is any helpful to you, please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions to reference. It will also help the community grow to help you better in the future!
Thanks for your understanding.
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JR K Yoshikawa 571 Reputation points2024-08-12T15:13:15.8366667+00:00