Can't sign in to azure account

Balasubramanyam Nitturi 0

I have created Azure account today but when I sign in I get this error message 'Error message: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: 75f16c44-a202-4d21-bc11-f2160da6b400 Correlation ID: d3ca8e8a-cba5-4d44-8d91-78665de693e2 Timestamp: 2024-08-13 21:21:55Z'. I am attaching the screenshot please go through it and resolve the issueScreenshot 2024-08-13 143342.png

SIMEON ETIM 26 Reputation points

2024-08-13T21:40:20.11+00:00

When you tried to log into your new Azure account, you saw an error message. This message means that something isn't quite right with your access. It could be because your account isn't fully set up yet, or you might not have the right permissions to use what you're trying to access.

Here’s what you can do to fix it:

Check Your Account: Make sure everything is set up correctly with your Azure account and that you’re allowed to use the service you’re trying to access.

Clear Your Browser’s Memory: Sometimes, your web browser remembers things (like past sign-ins) that can cause problems. Clear out the memory (cache and cookies) and try signing in again.

Use a Different Browser: If clearing memory doesn’t work, try logging in with a different web browser.

Try Private Browsing: Open a private or incognito window in your browser and try logging in from there. This stops the browser from using old data.

Make Sure You’re in the Right Place: If your account is connected to more than one group or directory, ensure you're trying to log in to the correct one.

Get Help: If it’s still not working, you might need to ask Microsoft for help. You can give them the error details you received (those long codes) so they can figure out what’s wrong faster.

If you're still stuck, let me know!
Raja Pothuraju 5,345 Reputation points Microsoft Vendor

2024-08-19T06:45:45.96+00:00
Hello @Balasubramanyam Nitturi,

Thank you for posting your query on Microsoft Q&A.

Based on your description, it appears that when you try to access the Azure Portal, you encounter an error stating, "We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support," with error code: AADSTS5000224.

This error indicates that your tenant is blocked, preventing all authentication methods and access paths to the tenant, including:

All resources, users, and applications (both first-party and third-party services)

User and API/PowerShell experiences

To unblock your tenant, I would like to assist you offline. Please send us an email at azcommunity@microsoft.com referencing this issue with the subject line "ATTN: pothurajur," and include a link to the current thread. Waiting for your response.

Thanks,
Raja Pothuraju.
Raja Pothuraju 5,345 Reputation points Microsoft Vendor

2024-08-21T01:12:43.0133333+00:00

Hello @Balasubramanyam Nitturi,

Following up to see if the below suggestion and I would like to connect with you to troubleshoot the issue further. Please send us an email at azcommunity@microsoft.com referencing this issue with the subject line "ATTN: pothurajur," and include a link to the current thread. Waiting for your response.

Thanks,
Raja Pothuraju.
Raja Pothuraju 5,345 Reputation points Microsoft Vendor

2024-08-22T21:07:20.9933333+00:00

Hello @Balasubramanyam Nitturi,

We haven’t heard from you on the last response, and I was waiting for your response to get required details from your end to fix this issue. Please send us an email at azcommunity@microsoft.com referencing this issue with the subject line "ATTN: pothurajur," and include a link to the current thread. Waiting for your response.

Thanks,

Raja Pothuraju.

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