MFA B2C- don´t access

Question

Hi, I have a tenant B2C but a user admin was work with the company and don´t change the phone to acces. I can´t acces at the tenant because i have a user contact. how change the phone in MFA to this user

Answer 1

Hi @Admin365 Icetex
Thank you for reaching us!

If I understand correctly, you have a B2C tenant and a admin is used to access it. Now the admin has left the company and now you are unable to access the tenant because you are the user in the tenant not as a admin.
The authentication settings can change by the admin of the tenant if you are not the admin ask any other co-administrator in the tenant to update the MFA settings.
If you have one account with admin role and if you are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Hope this helps. Do let us know if you any further queries.

Thanks,

Akhilesh.

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