SCCM - Can't install Admin Console after Config Mgr 2006 Update

AJ Hawkes 96 Reputation points
2020-12-04T23:59:58.017+00:00

Hello All,
I have an issue after upgrading from SCCM v1910 to v2002, then to v2006. I can not update the admin console after the update.

After the update, I am now prompted to install a new version of the admin console...
45411-install-new-admin-console.jpg

When I try to install the new admin console, it errors out with this...
45306-config-mgr-install-fail.jpg

Attached is also the error log...
[45260-adminuiextensioninstallerlog.txt][3]

Can anyone help me get the admin console re-installed and working?
Thank you in advanace!

AJ

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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Microsoft Configuration Manager
Accepted answer
  1. AJ Hawkes 96 Reputation points
    2020-12-18T16:33:59.04+00:00

    Hi All,
    I just updated to Configuration Manager 2010 and it seems to have cleared up the issue. The new console installed fine, and I no longer have any banners indicating there is a problem. So, I think I'm good to go!

    I appreciate everyone of you who took the time to read, respond, and try to help!

    Happy Holidays!

    AJ

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  1. Youssef Saad 1,941 Reputation points
    2020-12-05T08:30:35.517+00:00

    Hi @AJ Hawkes ,

    After a quick investigation in the log file, there is a mismatch in the hash of some downloaded binaries.
    I suggest to you to uninstall the console, then install it using "<Configuration Manager site server installation path>\Tools\ConsoleSetup" folder.

    You can find more details in the following official doc:

    Regards,

    Youssef Saad | New blog: https://youssef-saad.blogspot.com

    Please **remember to “Accept answer” ** for useful answers, thank you!

  2. AllenLiu-MSFT 24,131 Reputation points Microsoft Vendor
    2020-12-07T03:08:13.393+00:00

    @AJ Hawkes
    Thank you for posting in Microsoft Q&A forum.
    I have encountered this similar question few days ago, it could be due to the following files were never added to the listed console installation sources:

    ConfigMgr.AC_Extension.amd64.cab
    ConfigMgr.AC_Extension.i386.cab

    C:\Program Files\Microsoft Configuration Manager\bin\i386
    C:\Program Files\Microsoft Configuration Manager\tools\ConsoleSetup

    And for 2006 with the latest hotfix, here is the the payload from which the .cab files can be extracted in SMSSETUP\bin\i386:
    https://download.microsoft.com/download/9/1/1/911364aa-dc85-447c-8e40-ec6eea6204af/KB4578605/FA345346-6C1E-408E-9B05-C92A2B2333AE.cab

    Here is the post:
    https://learn.microsoft.com/en-us/answers/questions/172869/microsoft-endpoint-configuration-manager-console-b.html

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. AJ Hawkes 96 Reputation points
    2020-12-11T23:45:51.44+00:00

    Thanks All,
    I have gotten the console to upgrade, however, it now says "A required component is out of sync with your site", and when trying to click the link to install the new console version, it fails with the same log file as before.

    47543-sccm-admin-console-sync-error.jpg

  4. AllenLiu-MSFT 24,131 Reputation points Microsoft Vendor
    2020-12-14T09:56:44.15+00:00

    @AJ Hawkes
    Looks like it's the same issue to the link I posted, have checked it:
    https://learn.microsoft.com/en-us/answers/questions/172869/microsoft-endpoint-configuration-manager-console-b.html

    If need, you may also open a case with Microsoft.
    Here is the link of CSS support:
    https://support.microsoft.com/en-us/hub/4343728/support-for-business