Screen arrangement (and scale) is lost in a Teams Live Event

Question

When I do a live event in Teams, the screen changes its scale and organization and makes it difficult for me to continue. What can I do to avoid this?

Answer 1

@Battilana Juan Carlos Ramón (CORRIENTES) ,

Could you provide us a screenshot to know your situation clearly if possible?

Does this issue persist all the time? Or what changes do you do before this issue happened?

Does anyone else have the same issue?

It recommends you clear the client cache and update your client to the latest version.

Delete any file in the following folders to clear client cache:

• %appdata%\Microsoft\teams\application cache\cache
• %appdata%\Microsoft\teams\blob_storage
• %appdata%\Microsoft\teams\Cache
• %appdata%\Microsoft\teams\databases
• %appdata%\Microsoft\teams\GPUcache
• %appdata%\Microsoft\teams\IndexedDB
• %appdata%\Microsoft\teams\Local Storage
• %appdata%\Microsoft\teams\tmp

Moreover, paying attention to a known issue of live event in Microsoft Teams called “No audio while sharing content during a live event in Microsoft Teams”, it can be resolved by the following steps:

1. Share your system audio during a live event:
2. Open your meeting controls, and then select Share.
3. Select Include system audio.

For more details of this issue, please refer to this link.

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