PKCS Cert Deployment - Some devices showing as "not applicable"

Question

We are working on deploying some PKCS certs via Intune to end user's devices. For 9 users, this worked great, but for 2 it is showing as "not applicable". When clicking into the device, there are no errors or additional information.

What causes this not applicable status, and what are the next steps for troubleshooting this? I have checked the MDM event logs on the device, but I see nothing notable. These devices have no real difference either from the devices that applied successfully.

Answer 1

@AdminZapto Thanks for posting in our Q&A.

For this issue, we usually refer to the following article to troubleshoot PKCS certificate deployment:

https://learn.microsoft.com/en-us/troubleshoot/mem/intune/certificates/troubleshoot-pkcs-certificate-profiles

If it is still nothing helpful, it is better to create an online support ticket to handle this issue more effectively. Here is the online support link:

https://learn.microsoft.com/en-us/mem/get-support

Hope everything goes well with you.

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