Personal computer restricted access

Question

I am on my personal computer that i created a PowerPoint product on and now it is telling me that I do not have permission to open it with the below error. How do I fix this to gain access to the product?

Error Code: 53003

Request Id: 5a8e78ca-f114-4d29-b3f4-95fd43482300

Correlation Id: 3b1d146b-df29-4efb-8747-09351ed2aa66

Timestamp: 2024-08-22T13:43:09.948Z

App name: Microsoft Office

App id: d3590ed6-52b3-4102-aeff-aad2292ab01c

IP address: 2607:fb91:3f0e:8f8a:e1d6:6022:6a58:31e9

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered

Answer 1

Hi @jeffrey walker

that i created a PowerPoint product

Could you please tell us what's the "PowerPoint product"?

• Is it a PowerPoint add-in that you developed, a PowerPoint presentation you created, the PowerPoint app that you installed, or something others?

Via searching online, "Error Code: 53003" is related to Conditional Access policy --- BlockedByConditionalAccess. The access policy does not allow token issuance.

But you said it is your personal computer, if you do not need to sign in your organization account, I suggest you close all Office apps, go to Credential Manager and clear credentials of Office.

If you need to sign in organization account, it's recommended to contact organization's IT administrator to see if there are any Azure Conditional Access Policies that relate to you and your account? For more, please refer to Troubleshooting sign-in problems with Conditional Access - Microsoft Entra | Microsoft Learn.

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