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I've created an on-prem SP 2019 installation. Everything seems to be working except the User Profile Synchronization. I know there's a valid connection, because when I set up the Synchronization Connection, the 'Populate Containers' box pulls in the accounts and I see the names of all my users. But I run the full import and nothing seems to happen. Profiles are not imported. I get an error in the ULS log, 'Object reference not set to an instance of an object.'
Here's the strange part - Using a normal user account, I open the SharePoint site, and click my name (upper right-hand corner), then 'About me'. SharePoint creates my OneDrive/MySite. THEN my account appears in the Profile! It even has the info from the AD. But running the Profile Sync does nothing.
Trying to solve the problem, I have -
• Re-created the UP Service app from scratch several times.
• Re-created the AD connection.
• Ensured that the account used has Replicating Directory permissions.
• Ensured that the App Pool is running.
• Done the IISRESET at every step of the way.
What am I missing?
Probably best if you enabled Verbose logging (Set-SPLogLevel -TraceSeverity Verbose), reproduced the issue, ran Clear-SPLogLevel, then captured the logs surrounding the attempted UPSA import. This should give you better error details.
When providing a stack trace error, provide the full stack trace.
Okay, help me out here. I understand about the Verbose setting, which will provide maximum detail on what's happening. But what does the Clear-SPLogLevel do?
And Full stack trace is.... what, ALL messages from the job run beginning through all the errors?
StartImport :: Starting profile full import.
Write trace failed for type Microsoft.SharePoint.Administration.SPTaskUsageEntry with errorCode 8
SPPersistedObjectCollectionCache.RefreshDirtyCollections(): detected intervening update to collection cache file, dirtying all in-memory collection caches.
ERROR: Failed to OpenThreadToken, LastError=1008
Write trace failed for type Microsoft.SharePoint.Administration.SPTaskUsageEntry with errorCode 8
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UserProfileApplication.DumpSynchronizationStatusToFile: Unexpected exception: System.NullReferenceException: Object reference not set to an instance of an object. at Microsoft.Office.Server.Administration.UserProfileApplication.DumpSynchronizationStatusToFile().
What is the value of 'InstallPath' at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office Server\16.0?
The problem has been solved.
After writing the last message about the Timer Job, I started poking around IIS. I investigated all the Service jobs that might be involved with the User Profile sync. All seemed to be in order, but for good measure, I stopped, then restarted, all of those.
And suddenly, the import ran, pulling in all the Profiles.
I think it might have been the User Profile Service itself, but could have been any, or a combination.
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Hello Keith,
I also facing similar issue … Can yo let me know which timer jobs have you restarted.
Yes.. for me the issue was Replicate Directory changes permission for missing for UPA sync account.
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Thanks for prompt response .Will try that .