question

AlejandraBenjumeaVelasquez-4234 avatar image
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AlejandraBenjumeaVelasquez-4234 asked MichaelZuber-9749 commented

Problem with planner and tasks

Hello.

I´m trying to get into a task, but it says "there´s a problem" so I cannot open none of my tasks on my planner.

office-teams-windows-itpro
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Hi @AlejandraBenjumeaVelasquez-4234,

Does anyone else have the same issue in your organization?

To narrow down this issue, could you provide the screenshot about this issue please?

Can you add the task in Teams Planner normally and open it well?

Considering this issue is also related to Planner, we also recommend you post your issue here:

https://techcommunity.microsoft.com/t5/planner/bd-p/Planner

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Hi!

No one else have the same issue. I realized the issue is on shared planners (groups), I can create new tasks, but I cannot get into it nor access to the old ones

48760-screenshot-error.jpg


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I'm having the same issue within Teams. The Tasks by Planner and To Do cannot display the plans connected to these groups. I can confirm the plans are accessible if every other way, including through the tabs at the top of the group channels. It is only when I try to access the plans under Shared plans within the Tasks by Planner and To Do application.

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SonalGunasekera-5133 avatar image
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SonalGunasekera-5133 answered AlejandraBenjumeaVelasquez-4234 commented

Can you explain your issue a bit more?

are you trying on web or inside teams?

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Hi!!

Inside teams. I try to open my task so I can post a comment, but it says "there's a problem" so I cannot apen the task

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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @AlejandraBenjumeaVelasquez-4234,

Have you tried to open the plan in the Planner app to check if the plan does exist?

In addition, we recommend you try to remove the tab (do not check the Permanently delete this plan and all its tasks … checkbox) and re-add it by using an existing plan from this team and see if it helps.


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Hi @AlejandraBenjumeaVelasquez-4234,

Is there any update on this case?

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Hi @AlejandraBenjumeaVelasquez-4234,

Is there any update on this case?

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