Error 2738 could not access VBScript run time for custom action.

Question

I'm attempting to activate my Virgin Mobile Broadband2Go device on my Acer Aspire 1410 running 64-bit Windows 7 Home Premium.  The installation aborts mid-way through with Error 2738 -- could not access VBScript run time for custom action.  I was able to successfully install on my wife's HP with the same OS, so the problem is not with the Broadband2Go device.  Command "regsvr32 vbscript.dll" did not fix the problem.

Answer 1

Microsoft has created a Fix-It for this!  

What this Fix it does is to remove incorrect or corrupt registry entries that interfere with VB support in windows and then re-registers the DLL ensuring that the correct registry setting are there. After running the Fix it solution you may be able to immediately  try the operation that previously gave you the error, but to be sure, a reboot is suggested. This will address similar issues with other programs as well and not just the applications that are specifically mentioned in this thread.

The link to the Fix it is: http://go.microsoft.com/?linkid=9804433

Thanks!

Answer 2

well, found this solution and it worked - http://www.jakeludington.com/windows_7/20091115_error_2738_could_not_access_vbscript_run_time_for_custom_action.html

Answer 3

Hi,   

Welcome to Microsoft Windows 7 Answers Forum!

I would like to ask a few questions to help focus in the right direction:

Are there any other specific details that you can provide us, that will help us to understand and resolve your issue? Since when are you receiving this error? Did you make any changes to your system? Did you install any new Updates and/or Software?

Step 1:

---

This error message indicates that the VBScript engine is not currently registered on the machine where the install/uninstall is taking place.

You can try these steps if you have not tried these steps in elevated mode.

The VBScript engine can be quickly registered by following these steps:

1. Run Command Prompt as administrator

    1.1 Start Menu -> All Programs -> Accessories

      1.2 Right click on Command Prompt and select Run as administrator

2. If you are using 32-bit version of Windows:

     Type cd %windir%\system32 into the Command Prompt and hit Enter

     If you are using 64-bit version of Windows:

       Type cd %windir%\syswow64 into the Command Prompt and hit Enter

  3. Type regsvr32 vbscript.dll into the Command Prompt and hit Enter

  4. Type regsvr32 jscript.dll into the Command Prompt and hit Enter

For more details refer to :

http://blogs.msdn.com/heaths/archive/2007/05/31/windows-installer-errors-2738-and-2739-with-script-custom-actions.aspx 

Step 2:

Try to update the drivers again for the Virgin Mobile Broadband2Go device from the manufacturers website.

You must be logged on as an administrator to perform these steps.

1.      Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2.      In Device Manager, locate the device you want to update, and then double-click the device name.

3.      Click the Driver tab, and then click Update Driver and follow the instructions.

You can refer to the following link for more details:

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

If the above steps doesn’t resolve the issue then Try performing SFC scan on the computer.

SFC /scannow is a super-useful command you can use in any Windows version. When the SFC (System File Checker) command is used with the /scannow switch, the tool will scan all of the important Windows files on your computer and replace them as necessary.

Missing and corrupt operating system files (like many DLL files) are arguably the biggest cause of major Windows issues. Considering that, plus the fact that SFC /scannnow is completely automatic and very easy to use, the tool should usually be one of your first troubleshooting steps.

1.          Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are 

             prompted for an administrator password or for a confirmation, type the password, or click Allow

2.         Type the following command, and then press ENTER:  sfc /scannow

            [The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.]

            A message will appear stating that 'The system scan will begin'. Be patient because the scan may take some time

3.         If any files require a replace SFC will replace them. You may be asked to insert your 

Win7 DVD for this process to continue

4.         If everything is okay you should, after the scan, see the following message "Windows 

    resource protection did not find any integrity violations"

5.         After the scan has completed, close the command prompt window, restart the

computer and check.

Check the below mentioned link for further guidance on SFC scan –

http://support.microsoft.com/kb/929833

Thanks and Regards:

Suresh Kumar- Microsoft Support.

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Answer 4

Suresh,

Thank you for the recommendations.  A local Microsoft partner and I have tried the 3 suggestions, and unfortunately none of them solve the problem.  Any other ideas?

Thanks again.

Answer 5

Hello tuba4,

Thank you for posting to the Microsoft Answers Forum.

Since the recommendation of registering the regsvr32 vbscript.dll is usually the solution to getting rid of your error, then 

I would suggest you contact Virgin Mobile support forums for assistance with this error.

Click here for a link to the Virgin Mobile Forums.

Hope they can help you.

Sincerely,

---

Marilyn

Microsoft Answers Support Engineer

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