I am having issues unfreezing my account,

Question

I am trying to unfreeze my account so i can delete the unnecessary documents in my onedrive but when ever i try to unfreeze my account after writing i understand i get an error message something went wrong.
I am not sure what to do now so i can remove or delete the files which are not needed in my onedrive and lower it to my quota space of the onedrive

Image included

Answer 1

Dear, Hussain Ghulam Abbas 

Welcome to the Microsoft Community.

We appreciate you spend your time working on this issue.

The problem you're experiencing with OneDrive on your PC may be due to network conditions and a temporary server failure.

We recommend that you wait a while and try logging in again or using the OneDrive app to avoid interrupting your work or daily life.

To recover from an insufficient storage quota, for more information, see: My OneDrive says it's full - Microsoft Support. After deleting files, it can take up to 2 hours for the changes to be applied.

In the meantime, please let us know if you notice any additional information or phenomena when using it in the future so that we can more accurately diagnose the problem. Your feedback is very important to us and helps us to continuously improve our products and services.

Thank you for your understanding and patience. If you have any other updates, please feel free to let me know, thank you. Jennie | Microsoft Community Support Specialist

Answer 2

This issue has been resolved.
Not sure why microsoft onedrive on windows have issues to unfreeze the account

tried private windows, Different browser to unfreeze the account but was not able to.

I installed onedrive application on my phone and i was able to delete the folders without unfreezing the account easily