Teams Whiteboard can't retrieve info

Question

Yesterday I tested the Whiteboard function in MA Teams and also downloaded the MS Whiteboard app. At a certain moment I think the last one crashed but I didn't worry because it was only a private test. When I tried to open the standard MS Teams whiteboard I just got a grayish screen with a message that tells me that "a failure happened during the request to handle the request. Something went wrong when retrieving the content from your board"

I close MS Teams, restarted my PC but still MS teams whiteboard shows the same massage. How can I solve this?

Answer 1

Hi Shirley!

Both my customer and myself has this problem.

We followed your suggestions and a few more from this guide: 

https://www.windowsdispatch.com/fix-microsoft-whiteboard-not-working/

Still the same problem.

Answer 2

Hi again.

Thanks for the new suggestions, but this is not a firewall/proxy problem. I tried from sevral networks and even from shared connection on a cell phone.

We experience the problem on both Teams client and web app. MS Whiteboard work as stand alone application.

Almost every customer we talked to experience the same problem. It would be nice if we could get a official statement from MS about this.

BR,

Oscar