question

Vish12345-2159 avatar image
0 Votes"
Vish12345-2159 asked saaikumarDudipala-1915 commented

Lenovo IdeaPad Blue Screen Error With Only Two Options Available Select Account Forgot Password

Lenovo IdeaPad I Don't Know How Microsoft Services Are Disabled By Me And Then My Laptop Is Not Opening After That Trying Yo Repair My Laptop A Password On Administration And User IN BIOS Is Set By Me Unknowingly By Experimenting Nothing Is Opening After That Except A Blue Screen But After Finding Solutions I Removed Both Password From Administration And User In BIOS Now I has a blue screen that says "Select account" and the only option is Administrator / My Previously Login Account , or it says "Forgot your password or don't see your account". if I Select Administration It Asks Password Which I Don't Know I Tried All And If I Go For Forgot Password It Takes A Restart And Same Page Appears After Restart?48570-img-20201216-wa0001.jpg


windows-10-security
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

KapilArya avatar image
1 Vote"
KapilArya answered saaikumarDudipala-1915 commented

Hello,

It seems the account listed is your old account. What happens when you select this account? How you reach this screen after starting the machine?

If this is a local account, and you forgot the password, try to reset it:

https://support.microsoft.com/en-us/windows/reset-your-windows-10-local-account-password-86912508-e584-37cc-86eb-6e9b0542b5ba

Regards.

· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I Tried Approx. Everything But Nothing Happens Password Is Not Able To Reset As I Disabled The Microsoft Services And Also That Troubleshooting Functions Which Appears On Pressing Shift Key Appears Are Also Not Opening I Think All These Things Are Disabled Not Working And After Selecting The Account It Goes To The Page Where It Asked Password Which I Don't Know Or It Shows Invalid And If I Try To Forget It Goes To Restart page And After Restarting Same Page Appears After Logo Page Loading, Nothing Else Appears Or Working.

0 Votes 0 ·

Bro facing the same issue plz help me to slove this

0 Votes 0 ·
MollyLu-MSFT avatar image
0 Votes"
MollyLu-MSFT answered

Hi Vish,

Welcome to Microsoft Q&A.

Try perform clean boot in safe mode
Force the machine to reboot --> keep pressing F8 --> into Advanced Boot Options --> select Safe Mode

Clean boot steps are as follow
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


53562-10.png

Best regards,
Molly


If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



10.png (198.5 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.