Free credit expired. Cost showing £85.77

Question

Hi

After the free credit expired I noticed that the current cost for my subscription cost was showing £85.77 and status 'Disabled'. (I had not used up all of the free credit during the one month period, in fact I did not used all of the free credit).

I upgraded; the status of my subscription is now 'Active' but still the current cost is still showing £85.77.

Has anybody come across this before and/or can anybody advise me on who to contact at Microsoft to get this issue rectified?

Thanks

Answer 1

Hello Gurmakh Sidhu

Thanks for your question.

For this I will recommend you can reach out to the billing team.

You can create a support request here: https://azure.microsoft.com/en-us/support/create-ticket/.

Azure, Billing and Subscription Management support is included in the Basic Support Plan without any charge. https://azure.microsoft.com/en-us/support/plans/

You can do the following in the mean time

• Check your Azure Cost Management & Billing portal for any additional details
• Review any emails you might have received from about your subscription to see if you missed any notifications about this

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola