I can't access my Microsoft apps. It asks me to sign in but loops all the time

Liz Botha 0 Reputation points
2024-09-02T09:19:40.8233333+00:00

I am trying to access my Microsoft apps and at the advanced app settings I am requested to sign in to my Microsoft account. When I click on sign-in, it just loops all the time and jumps back to sign in again. I am signed in to Microsoft everywhere else though. Obviously my Windows doesn't work either.

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. S.Sengupta 27,221 Reputation points MVP
    2024-11-12T00:07:10.76+00:00

    Clear cookies and cache of your browser and recheck.

    If that doesn't work, try a different browser entirely.

    Sign out from all Microsoft accounts.

    Open Control Panel > Credential Manager > Remove all Microsoft-related credentials > Restart > Try signing in again.

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