Trying to get into labs, but they just repeat giving me the access question

Sune Roed-Jeppesen 40

Hey Q&A

All day I have been trying to get into labs, but they just repeat giving me the access question: How many rocks are there here? Am I the only one it happens to or is it a more general problem.

Sune.

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VarunTha 7,640 Reputation points Microsoft Vendor

2024-09-03T16:08:56.29+00:00

Hi Sune Roed-Jeppesen,
Thank you for reaching out to us on the Microsoft Q&A forum.
Could you please share a screenshot of the error for more effective communication?
Syed Saleem Peera 4,205 Reputation points Microsoft Vendor

2024-09-04T17:01:59.0866667+00:00

Hi Sune Roed-Jeppesen,

Thank you for reaching out to us on the Microsoft Q&A forum.

Could you please share a screenshot of the error for more effective communication?
G B 0 Reputation points

2024-09-05T07:46:26.15+00:00

Hi VarunTha, Hi Syed, below are screenshots describing how the issue occurs (I'm not the OP but facing exactly the same issue).

STEP 1: Pressing the Launch Lab Button

STEP 2: Launching the Puzzle

STEP 3: Solve the puzzle

STEP 4: System confirms successful verification, but after a few seconds jumps back to STEP 2 again. This repeats forever, it is not possible to start the lab.

Accepted answer

Syed Saleem Peera 4,205 Reputation points Microsoft Vendor

2024-09-05T14:52:49.1666667+00:00

Hi G B,

Thank you for reaching out to Microsoft Q&A forum.

It seems you're experiencing a lab glitch where it repeatedly loops back to a previous step. Clear your browser history to resolve cached issues and try using incognito mode to isolate potential problems related to extensions or settings.

Sometimes, simply refreshing the page can fix temporary issues with the lab. If the problem persists, close and reopen your browser to clear any temporary glitches.

Better whenever you start the lab don't open other windows until the lab completes.

We tried from our end; it's working fine for us. Kindly check the below screenshots.

If you are still facing any issue, please let us know in the comments and where you are encountering this error along with the screenshot for reference. We are glad to help you.

If the information is helpful, please Accept Answer so that it would be helpful to community members.

Thank you.
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Syed Saleem Peera 4,205 Reputation points Microsoft Vendor

2024-09-06T06:44:00.7333333+00:00

Hi G B,

Just checking in to see if you had a chance to see the previous answer. Please let me know if it was helpful and don't hesitate to reach out to us if you face any issue.

If the information is helpful, please Accept Answer so that it would be helpful to community members.

Thank you.

Syed Saleem Peera 4,205 Reputation points Microsoft Vendor

2024-09-06T09:51:45.12+00:00

Hi Sune Roed-Jeppesen,

Glad to hear that your issue got resolved. Please don't hesitate to reach out to us if you have any further queries.

Thank you.
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