I can't access Authenticator with my passwords, my cell phone was stolen

Question

I can't access Authenticator with my passwords, my cell phone was stolen.

I've already checked my Microsoft account and the backup is not there, there are applications that I can't access because it asks me for the 2nd verification and I haven't been able to do it. Is there a way to fix it?

Answer 1

As u dont have access to the app anymore, the only way to resolve this is to request for Product Support to reset MFA for the affected user for microsoft accounts. Contact Product Support with the email address for the affected user. https://azure.microsoft.com/en-us/support/create-ticket

See: https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations#dont-delete-mfa-app

For Work/school accounts you need to contact the admins of those accounts. For social accounts you will need to contact their support teams

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Regards