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I can’t log in to any of my Microsoft apps when I sign in it gives me a notification with a code and also says your device is having problems with your work or school account

NJENJANI, ZAMIKAYA 0 Reputation points
2024-09-04T14:12:04.0766667+00:00

Error code 80090016

your computers trusted platform module has malfunctioned

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Word
Word
A family of Microsoft word processing software products for creating web, email, and print documents.
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  1. Jiajing Hua-MFST 9,425 Reputation points Microsoft Vendor
    2024-09-05T03:01:04.04+00:00

    Hi @NJENJANI, ZAMIKAYA

    Via searching online, here are some suggestions to try:

    1. Close all Office apps, reset Office activation status with tool from link: OLicenseCleanup.vbs, the tool can help solve the issue if it is caused by account conflict.
    2. Go to Start Menus>Settings>Account>Access work or school, disconnect all work or school accounts, then restart your PC.
    3. Try follow the link to clear TPM Key and check the result: Clear all the keys from the TPM
    4. Restart machine, open one Office app, sign in account for a check.

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