I lost access to the authenticator application

Question

I lost access to the authenticator application when I lost my phone. How can I sign in on another phone?

Answer 1

Hello Svyat,

For Work/school accounts you need to contact the admins of those accounts. So in this case you need to contact the school IT admin to help you with this

For social accounts you will need to contact their support teams

If it is a microsoft account contact Product Support with the email address for the affected user. https://azure.microsoft.com/en-us/support/create-ticket

See: https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations#dont-delete-mfa-app

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards