Need help with graphAPI users/messages/ API

Question

Hi Team,

I am invoking the api: client.api(`/users/<requestBody>/messages/<emailAddress>) to get email messages. The request body contains the threadId, for some emails when invoking this API, getting empty return. (attached screenshot)
When I checked the mailbox, I couldn't find any of these mails on outlook either.

What does this indicate? Permanent delete?

Answer 1

Hi @Heena Tangree

Based on the screenshot you provided, the API call returns an empty array value: [], which means no emails matching the provided threadId were found.

This could be due to several reasons:

1. Emails Permanently Deleted: If the emails have been permanently deleted, they won’t appear in the API call results or in Outlook.
2. Incorrect threadId: Ensure that the threadId is correct and corresponds to the expected email thread.
3. Permission Issues: Check if you have sufficient permissions to access these emails. Some emails may require specific permissions to be retrieved.
4. Emails Moved or Archived: The emails might have been moved to other folders or archived, making them inaccessible through the API call.

You can try the following steps to further troubleshoot the issue:

• Verify threadId: Make sure the threadId you are using is correct.
• Check Permissions: Confirm that you have the necessary permissions to access these emails.
• Use Different API Endpoints: Try using other API endpoints to retrieve the emails and see if you get different results.

Hope this helps.

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