2,299 questions
Api.Engage.Cloud refused to connect
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 94%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Nicki Maggiore
0
Reputation points
Hi there,
Our org has an external network and we are experiencing the error in the title of this post (api.engage.cloud). Some users access the site via public emails and while they can access the network, they are unable to access/download documents and get the error.
Can you help?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Givary-MSFT 32,671 Reputation points Microsoft Employee2024-09-19T10:09:29.8433333+00:00 @Nicki Maggiore Apologies for the delayed response, could you help me with more details on the above mentioned issue so that we understand the issue and assist you better.
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