Device compliance issue on Pixel 9

Question

I have been having problems with registering my phone with my company. The intune app simply says, "Not in Compliance".

Helpdesk and I have gone through the list that might contribute to non-compliance, and have completed everything. I'm running on Pixel 9, Android 14, security version Sep 5. Goole play system Jul 1, build number AD1A.240904.004

Require encryption of data storage on device

Required - done

Device Security

Company Portal app runtime integrity

Required - not sure how to check this

Block USB debugging on device

Block - done

Require a password to unlock mobile devices

Required - done

Password complexity

Medium - done

Required password type

At least numeric - done

Minimum password length

6 - done

Maximum minutes of inactivity before password is required

10 minutes - done

Answer 1

@Avin Tan, Thanks for posting in Q&A. For the affected device, please firstly check which setting is not compliant. Please go to Intune portal, find the affected device, click it, click Device Compliance and find which policy is not compliant.

Then click it to find which setting is not compliant: Please capture the screen shot of the not compliant setting to go further.

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Answer 2

@Avin Tan, Thanks for the reply. For this non-compliant setting, it means the setting "Mark devices with no compliance policy assigned as", under Devices-> Compliance->Compliance Settings is set as Not compliant. When this security feature is on. Devices without a device compliance policy are considered noncompliant. https://learn.microsoft.com/en-us/mem/intune/protect/device-compliance-get-started#compliance-policy-settings

To fix this, we can choose either of the two options:

Option 1: Create a compliance policy and assign to this device or user.

Option 2. Set "Mark devices with no compliance policy assigned as", as Compliant.

You can ask your IT admin to do one of the above option to fix the issue.

Hope the above information can help.

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