Unable to login to my subscribtion

Evgeny Shangin 96 Reputation points
2020-12-20T06:44:14.22+00:00

Hello. I'm unable to login to my own subscription. When I try to login the page shows next error: "Your account has been locked. Contact your support person to unlock it, then try again.". The URL of this page looks like https://login.microsoftonline.com/[ANOTHERORG].onmicrosoft.com/oauth2/..., but I do not work in ANOTHERORG anymore and I want to login into my own subscription.

The ID of my own subscription should be f77b7b54-c38f-44e0-a471-95a4914cf742. I tried to login multiple times from incognito windows of different browsers and for some reason it tries to login into ANOTHERORG instead of my own. BTW, I used the same email address to login into ANOTHERORG and my own so I do not understand what the problem is, I think Azure should suggest to select which subscription I want to login to. How can the problem could be solved? How can I login into f77b7b54-c38f-44e0-a471-95a4914cf742 ?

Also I'm unable to create issue using https://azure.microsoft.com/en-us/support/create-ticket/ because of the same problem: it tries to login to ANOTHERORG which I do not have access anymore

I'm not sure if I can get help for my problem in this place. If not then please suggest where can I get the help.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
22,092 questions
{count} votes

Accepted answer
  1. Evgeny Shangin 96 Reputation points
    2020-12-25T04:26:43.847+00:00

    The problem was that previously I selected default Directory of ANOTHERORG in Azure portal but later this organization locked my account in their organization and I had the error "Your account has been locked..." when I tried to open https://portal.azure.com.
    I finally found that I can open https://portal.azure.com/#blade/Microsoft_Azure_Billing/SubscriptionsBlade link where I was able to change my default organization and after that the link https://portal.azure.com started to work as expected
    I'm going to close this question. But I think other people could get the same problem in the same case and the solution will be not intuitive. But probably this case is very rare

    0 comments No comments

1 additional answer

Sort by: Most helpful
  1. VipulSparsh-MSFT 16,271 Reputation points Microsoft Employee
    2020-12-21T05:18:58.8+00:00

    @Evgeny Shangin If the incognito also does not work for you, I would recommend to ask this question at this forum :
    https://answers.microsoft.com/en-us

    49859-image.png


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.