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JavierPinar-1753 avatar image
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JavierPinar-1753 asked JavierPinar-1753 commented

RDS Farm formed by 2 Windows Server 2019 hosts. RemoteApp Outlook 365 "New Email" show previous send email or blank window.

Hi.

I have a RDS Farm formed by 2 Windows Server 2019 hosts and 1 Win2k19 server for Web interface and Connection broker. For the user profiles I use FSLogix version 2.9.7621.30127 and the profiles are hosted on a third Win2k19 server using ReFS as file system.

RemoteApp is used to access the applications

Since the tests with the first users I am experiencing random problems where users clicking Outlook 365 "New Email" show previous send email or blank window.Most of the time it seems to be solved if the window is restored but it is a very annoying effect.

The problem is not reproduced by working directly on the desktop of a server connecting via RDP, only using Outlook from RemoteApp

Has the same thing happened to anyone? Any solution?

Thanks

remote-desktop-serviceswindows-server-2019
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Hello,

We are having the same exact problem. Did you ever find a solution for this?

Thanks

0 Votes 0 ·

Hello

After a long change of tests, it seems that with Windows 10 update 20H2 the problem is solved. If it could be your case, try it and share the result if you are so kind.

(Please note that Windows 2k19 servers have the latest updates applied).

Best regards.

0 Votes 0 ·

Hello

Could you please let me know if what I indicated solved your problem?

Gracias

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1 Answer

ElevenYu-MSFT avatar image
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ElevenYu-MSFT answered

Hi,

As the issue occurs randomly, it will be difficult to find out the root cause and solution.

You can first check the event log at the issue time to see if there is any clue.

Event Viewer\Applications and Services Logs\Microsoft\Windows\RmoteApp and Desktop Connections.

Thanks,
Eleven


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